This programme covers the following areas of the business:

• Estimating - The most crucial component of any profitable business. Assessing strengths and weaknesses and focussing on all chargeable areas.
• Estimate Conversion - Introduce or review existing conversion system, providing excellent conversion rates and measurements.
• Negotiating Skills - Illustrating strong and sound negotiating skills to key members of staff.
• Workshop Loading - Review tried and tested system, monitor production process and provide an overview of the business from repair notification through to invoice creation.
• Courtesy Car Management - A visual Management Programme to control any size fleet. Maximise daily usage. Reduce overhead costs.
• Customer Handling - Complete process from notification/estimate to repair completion handover.
• Invoicing - Review method to invoice accurately the correct amount at repair completion, eliminating missed estimate items. Creates ‘check’ procedure to minimise ‘free of charge’ work being carried out.
• Business Analysis - Complete review process of the business. Advise on improvements, processes and staffing – without capital investment.